Customer satisfaction is important to us.
If you are not satisfied with the quality of our service, please contact us within 24 hours of your appointment. We will review the issue and, if necessary, arrange a re-clean or provide a partial or full refund at our discretion.
Refunds are not provided for:
- Services completed as booked and approved on-site
- Issues reported after 24 hours
- Situations caused by conditions beyond our control
Cancellations made less than 24 hours before the scheduled appointment may not be eligible for a refund.
All refund decisions are handled fairly and professionally.
